REFUNDS & RETURNS
Returns happen. Don’t worry, we understand. That’s why we have a 7 day return policy for all products at Oneshopexpress. Here are a few details if you’re making a return:
- We offer a 100% Satisfaction guarantee or your money back. Full Refund, If you don’t receive your order or your item is not as described.
- Please contact us and send a photo of product
- Return/Exchange Policy Does Not Apply to Products Purchases with a Discount Code or Free Items.
ORDER MODIFICATIONS OR CANCELLATION:
After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
DAMAGED / INCORRECT ORDER:
At Oneshopexpress, we are doing our best to ensure product quality and order accuracy. But sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement or refund for you!
All we need is a clear photo of the item(s) showing either the incorrect item, the poor quality of the print or the damaged area of the item.and email it to us, along with your order number to our customer support team. Once we receive your email and verify the issue, we will get a replacement or refund sent to you right away.
EXCHANGING ITEMS (SIZING ISSUES):
If you want to exchange a product because of sizing issues, we can work with you to solve the issue. Please contact our support team to begin the process.
In the rare event that you are unhappy with the fit of the shoe, we can process a free exchange for you. If you ordered a pair of shoes (for example size US7), and they arrive per order as a US7, but do not fit you because of your particular foot type, we will send you another pair free of charge (customer pay only shipping cost and/or extra size cost). You can donate the old pair to a good cause or a friend in need. We love to give back.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.Free exchanges will only be allowed once per order.
If you made an error in ordering the wrong size, then we cannot accept responsibility for this.
ORDER NOT RECEIVED:
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes or saddle bags after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
RETURNS AND REFUNDS:
If you’re unhappy in any way, We’re unhappy! You can simply return your item(s) to our warehouse.
We do not accept returns or exchanges if:
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) were a Final Sale item